Virtual Patient Coordinators, Made for Healthcare
Reliable support. Personally trained.
You are already doing it all. Running a healthcare practice means you are the provider, the educator, the business owner, and often the one answering the phones.
I have worked inside a clinic since the day it opened, for more than seven years, and have spent the last three years working exclusively as a Virtual Patient Coordinator. I have seen firsthand how much of a difference the right support person can make for both patients and providers.
Imagine having a trusted virtual team member who understands your systems, your workflow, and your patient experience. Someone who communicates clearly, shows up reliably, and helps your day run more smoothly.
That is exactly what we provide.
At Socially Thriving, we help healthcare practices find and train Virtual Patient Coordinators who are confident, compassionate, and prepared to support your team from day one.
This program is built to relieve your administrative burden while giving you full control over how your coordinator works within your practice.
Who our VPCs Support
- Direct Primary Care clinics
- Concierge and Hybrid Practices
- Chiropractic
- Physical, Occupational, Speech Therapy
- Dermatology and Aesthetic Services
- Family Medicine and Pediatrics
- Mental Health and Counseling Practices
- Functional, Integrative, Women’s Health, Hormone, Holistic, Med Spa, and more
What You Receive With a VPC Placement
- Comprehensive intake interview to map out your practice operations
- Candidate sourcing, vetting, and personal interviews with each prospective VPC
- A compatibility match based on your tone, workflow, and patient experience
- Full live training including real-world scenarios tailored to your model
- A toolkit of standard operating documents, scripts, templates, and workflows
- Thirty days of direct support following placement
- Check ins at one, three, and six months for long-term success and fit
Tasks Your VPC Can Handle
Your Virtual Patient Coordinator will be fully trained to support your clinic with confidence, clarity, and care. They are prepared to handle a wide range of administrative responsibilities, including:
- Answering phone calls and returning voicemails promptly
- Scheduling appointments and welcoming new patients
- Explaining your clinic model or membership structure clearly to prospective patients
- Managing inboxes, patient messages, and incoming faxes with professionalism
- Following up with new patients and supporting document flow
- Supporting day-to-day administrative tasks with minimal oversight
- Identifying and escalating urgent concerns, including patient safety, emergencies, or billing issues
- Every VPC is trained to be proactive, detail-oriented, and aligned with your tone of care—so you can focus on clinical work while your front-end runs smoothly.
Matched for Compatibility
We do not just match based on skills. We match based on tone, energy, and pace—because the right fit makes all the difference.
Before placing a Virtual Patient Coordinator, we take the time to understand how your practice truly operates. Our detailed intake form covers:
- Your clinic hours and time zone
- Communication preferences and workflow style
- Practice personality (structured, casual, high-touch, fast-paced, or relaxed)
- Past wins and challenges with staff
- Your expectations for onboarding and how hands-on you want to be
Every candidate is personally interviewed before they enter training. We assess not only professionalism and communication, but their ability to understand the heart of your clinic model and thrive in a supportive, patient-focused environment.
Placement, Pricing, and Workflow
We make the process simple, transparent, and focused on your success.
When you’re ready to bring a Virtual Patient Coordinator into your practice, we take care of everything on the front end. You receive a fully trained, ready-to-work team member who understands your systems, tone, and clinical flow—without the time, stress, or risk of training someone yourself.
One-Time Placement & Training Fee
Our service includes everything from intake to onboarding. The fee covers:
- A deep-dive intake to understand your practice, tools, and communication style
- Recruitment and screening of VPC candidates who align with your needs
- A complete training program customized to your clinic model
- Delivery of prewritten scripts, message templates, and workflow guides
- One-on-one onboarding sessions with your assigned VPC
- Ongoing check-ins and support at 30 days, 3 months, and 6 months
Current Placement & Training Fee: $1,600 (paid before training begins)
This is a one-time fee paid to Socially Thriving. At the start of training, you hire and pay your VPC directly.
Hiring and Payment After Placement
After training, your Virtual Patient Coordinator is officially your team member. You decide:
- Hourly rate
Most VPCs start between $12 and $18 per hour depending on experience and responsibilities. - Work schedule
Full-time, part-time, flexible coverage—you set the schedule. - Employment type
You may hire as a W2 employee or an independent contractor.
You retain full control over how your VPC is integrated into your team. If you're not sure what to offer, we can help you build a clear job offer before training begins.
Ongoing Support After Placement
We don’t disappear after the training ends. All placements include:
- A 30-day support window after your VPC starts
- Scheduled check-ins at 3 months and 6 months
- Optional add-on support if retraining or new task training is needed
- The option to request a rematch if your first hire is not the right fit
Your practice matters, and we want this relationship to succeed long term—for you and for your patients.
This Service Is a Perfect Match If You…
- Are overwhelmed by messages, scheduling, and admin tasks
- Need reliable remote support without the hassle of recruiting and training
- Practice primary care, specialty medicine, wellness services, or any hybrid model
Might Not Be the Right Time If…
- You still need to set up basic systems like EMR or phone platforms
- You require a clinical team member such as an RN or MA
- You prefer keeping all operations fully in‑house
Why Clinics Choose Socially Thriving
When you hire a Virtual Patient Coordinator through Socially Thriving, you are not just filling a position—you are transforming how your clinic runs.
We understand how overwhelming it can be to manage patient communication, scheduling, onboarding, and daily operations while still providing excellent care. Our VPCs are trained to step in with professionalism, warmth, and efficiency, allowing you and your clinical team to focus on what truly matters.
Here is what practices gain when they bring on a VPC:
More Time for Patient Care
Your day should not be consumed by voicemails, unanswered emails, or patient confusion. A VPC keeps your schedule organized and your communication streamlined so you can reclaim time and focus.
Happier, More Supported Patients
Patients notice when their messages are returned quickly, their questions are answered clearly, and their care feels organized. A VPC becomes the friendly, familiar point of contact your patients trust and appreciate.
Improved Workflow and Fewer Missed Opportunities
Many clinics lose revenue or miss follow-up visits simply because no one was available to answer a call or follow through on scheduling. VPCs close those gaps with proactive communication and reliable follow-through.
Confidence That Your Front-End Is Covered
You do not need to spend weeks training someone from scratch or explaining your care model. We take care of that for you. Every VPC arrives prepared, polished, and ready to integrate into your existing systems.
Flexibility Without the Overhead
Whether you need a few hours a day or full-time support, you choose the level of help that fits your practice. You only pay for the hours you need, with no long-term contracts or unnecessary costs.
A Personalized Match That Actually Works
We do not believe in cookie-cutter hires. We take the time to understand your voice, your workflow, and your expectations—then match you with someone who truly aligns. You are not locked into a hire that does not feel right. If something is off, we will make it right.
Frequently Asked Questions
How long does it take to place a VPC?
Most VPC placements happen within 1–2 weeks after we receive your intake form. Timing depends on your clinic’s needs, availability, and the match process.
Do I have to train the VPC myself?
Nope — that’s what we’re here for. Your VPC will receive live training customized to the DPC model before they start with you. We also offer 30 days of support and troubleshooting post-placement.
Do you hire the VPCs directly?
No — you handle employment and payment. We help you find and train the right fit, then hand them off to you. You decide whether they are W-2 or independent contractors.
What if I’m not happy with the person placed?
We’ll work with you to resolve concerns or, if needed, provide a replacement candidate. We want the fit to feel right — for both of you.
Can I interview my VPC before placement?
Absolutely. You can choose to interview final candidates or trust us to place someone aligned with your values and workflow.